Who We Are

Open Arms Property Management Inc. is a property management company operating in Ontario, Canada. We provide property management services to landlords and tenants. Our website and related communications allow prospective and current clients to contact us, inquire about services, and manage their property management needs.

Information We Collect

We collect only the personal information necessary to provide our services. This includes:

• Name – to identify you and address you properly in communications.
• Email address – to respond to inquiries and send service-related communications.
• Phone number – to contact you regarding your property management inquiries or services.

We do not collect sensitive information such as payment details, government-issued identification, or location data through our website. Any additional information collected in the course of property management services is governed by a separate agreement.

How We Use Your Information

The personal information we collect is used solely for the following purposes:

• Responding to your inquiries and requests for information about our services.
• Communicating with you about your property management needs.
• Maintaining records of our correspondence for service continuity.
• Complying with any applicable legal obligations.

We will not use your personal information for any purpose other than those listed above without your prior consent.

Sharing of Your Information

We do not sell, rent, trade, or otherwise share your personal information with third parties. Your information remains strictly within Open Arms Property Management Inc. and is only accessed by staff members who require it to perform their duties.

We may disclose your personal information only if required by law, court order, or other legal process, in which case we will notify you to the extent permitted by law.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. When your information is no longer needed, it is securely deleted or anonymized.

Your Rights Under PIPEDA

As a resident of Canada, you have the following rights regarding your personal information:

• Access – You may request access to the personal information we hold about you.
• Correction – You may request that we correct any inaccurate or incomplete information.
• Withdrawal of Consent – You may withdraw your consent to our collection or use of your information at any time, subject to legal or contractual restrictions.
• Complaint – You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the information provided below.

Security

We take reasonable precautions to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include physical, administrative, and technical safeguards appropriate to the sensitivity of the information.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

Cookies & Website Analytics

Our website may use basic cookies to improve your browsing experience. We do not use third-party advertising or analytics tracking tools that collect personal information. Any cookies used are limited to functionality purposes and do not identify you personally.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.